iMessage doesn't verify my number after updating to iOs10

After updating my iPhone 6s to iOS 10 yesterday, my iMessaging stopped working with my phone number. It works with my email (Apple ID), but my phone number is greyed out and the iMessage tab in "Settings" says "waiting for activation" and reports an error. Under the "Phone" in "Settings", the "My number" tab says "Unknown", it is greyed out and I can't change it. Already when I had turned on my iPhone immediately after updating, I didn't receive a text message with the activation code to start the phone, but I had to receive an automated call from Apple with the code.

I have tried literally every advice that I could find online to fix this issue: I have turned on and off my phone a number of times, I have switched the iMessage tab in "Settings" on and off, I have signed out of iMessage ID (Apple ID) and signed in again, I have reset the network settings, my time zone is set correctly, I have tried adding my own number to contacts (but nothing changed in My number tab in settings), ... I have waited for cca. 12 hours for the activation (not 24 yet though). Nothing worked.

When i tried messaging people with whom I was using iMessage before (so I already had a thread opened), the messages wouldn't even be sent as regular text messages. I would receive "text message failure" notification. I had to delete entire threads so that I could text them via regular text messages.

Can anyone suggest any other solution? I can only think of reseting my phone to factory settings, which from obvious reasons I really don't want to do. I am extremely dissapointed with the new iOS update.

iPhone 6s, iOS 10

Posted on Sep 15, 2016 12:02 AM

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2 replies

Sep 15, 2016 3:33 PM in response to NinaZ1985

Hi, NinaZ1985!

Thanks so much for reaching out via the Apple Support Communities. From reading your post, I understand that you are unable to get iMessage activated and working with your phone number after updating to iOS 10. I use iMessage every day, so I know it is important that it works, and I would be happy to help!


Based on the steps you have already tried, it seems like you've gone through everything recommended in the following article, except reaching out to Apple support directly for additional help: If you get an error when trying to activate iMessage or FaceTime

As contacting Apple is the final step listed in that article, and you've done a great job with all the other steps so far, I would definitely recommend using the link below to get in touch at your earliest convenience.

Contact Apple Support


I hope you have a good day!

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iMessage doesn't verify my number after updating to iOs10

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